Shipping Policy
We Ship Fast
Orders placed Monday to Friday before 3:00 PM (Bangkok time) are dispatched within 24 hours. Orders placed after 3:00 PM, on weekends, or public holidays will be dispatched the next business day.
Example Timeline:
- Order Monday 2:00 PM → Ships Tuesday
- Order Friday 5:00 PM → Ships Monday
- Order Saturday → Ships Monday
Delivery Times (From Dispatch)
DOMESTIC SHIPPING (THAILAND)
Courier: Thailand Post
Bangkok & Greater Bangkok: 1-2 business days
Provinces Outside Bangkok: 2-3 business days
Remote Areas: 3-5 business days
INTERNATIONAL SHIPPING
Courier: DHL Express
We ship worldwide to over 220 countries and territories with reliable, tracked express delivery.
Estimated Delivery Times:
| Region | Delivery Time | Countries/Areas |
|---|---|---|
| Southeast Asia | 2-3 business days | Singapore, Malaysia, Vietnam, Philippines, Cambodia, Laos |
| East Asia | 2-4 business days | Japan, South Korea, Hong Kong, Taiwan, China |
| Oceania | 3-5 business days | Australia, New Zealand |
| Middle East | 3-5 business days | UAE, Saudi Arabia, Qatar, Kuwait |
| Europe | 4-6 business days | UK, Germany, France, Italy, Netherlands, Spain |
| North America | 4-7 business days | USA, Canada, Mexico |
| Rest of The World | 5-8 business days | South America, Africa, Other regions |
Tracking Your Order
You’ll receive tracking information via email once your order ships. Track your parcel anytime through the link provided.
- Domestic orders: Track via Thailand Post
- International orders: Track via DHL Express with real-time updates
Customs & Duties
For international orders, customers are responsible for any import duties, taxes, or customs fees charged by their country.
These charges are determined by your local customs authority and are not included in our shipping rates.
Lost or Damaged Shipments
All shipments are tracked and insured. If your order is lost or damaged during transit, please contact us at [email protected] within 7 days of the expected delivery date, and we’ll resolve the issue promptly.
Contact Us
Questions about your shipment?
Email: admin@ichapparel.com
Phone: (+66) 80-169-9991
Monday-Friday: 9:00 AM – 6:00 PM (Bangkok time)